Refund Policy

At ChronoCraftPro, our mission is to deliver the highest quality in luxury timepieces and related services. We stand behind our products and offer a fair and transparent refund policy.

1. Eligibility for Refund

Refunds may be requested within 14 calendar days of receiving your product or service confirmation, subject to the conditions below:

• Product must be unused and in its original condition and packaging.
• Refunds for services (e.g., repairs, servicing) are granted only if the service has not been rendered.
• Custom-made or personalized items are not eligible for refund unless proven defective.

2. Refund Process

To initiate a refund request, please contact us via email at support@chronocraftpro.com with the following:

• Order number
• Reason for the refund request
• Photo proof (if applicable)

Our team will respond within 3–5 business days with a resolution or further instructions.

3. Return Shipping

If physical return of the product is required:

• You are responsible for the return shipping costs unless the item is defective or incorrectly shipped.
• Use a trackable shipping service and insurance, especially for luxury items.

4. Refund Timeline

Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item. Funds will be credited to your original method of payment.

5. Exchanges

We offer exchanges for defective or damaged products. Please notify us within 3 days of delivery.

6. Contact

For any refund-related questions, reach out to us:
Email: support@chronocraftpro.com
Address: ChronoCraftPro, Werkstrasse 140, 1955 Chamoson, Switzerland